Privacy policy

This policy explains what personal information Ansh Arte collects when you use this website, why we collect it and what choices you have. It follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Who we are

• Seller: Ansh Arte
• Phone and WhatsApp: +91 62387 14673

What we collect

• When you order: your name, phone number, delivery address, PIN code, email (if you give it) and any note you add.
• When you create an account: your email address, and your saved addresses and wishlist.
• When you write a review or ask to be told about a restock: your name, review and photo, or your phone number.
• When you pay: the last digits of your UPI reference, so we can match your payment. Payments happen in your own UPI app; we never see your bank details or UPI PIN.
• When you browse: anonymous usage data such as pages visited, device type and approximate location (city level), through website analytics. Your bag and recently viewed pieces are stored only in your own browser.

Why we use it

• To confirm, pack and deliver your order, and to send you order and tracking updates by WhatsApp and email.
• To keep your account, order history, wishlist and saved addresses.
• To answer your questions, handle returns and refunds, and keep records the law asks us to keep.
• To understand which pages and pieces people like, so we can improve the store.

We do not sell your personal information, and we do not send you marketing messages unless you ask for them.

Who we share it with

We share only what is needed with the services that help us run the store:

• Courier partners, who need your name, phone and address to deliver your parcel.
• Supabase (database and sign-in), Cloudflare (website hosting), Brevo (emails) and Google Analytics (visitor statistics).
• WhatsApp, when you choose to message us there.
• Government authorities, if the law requires it.

Some of these services may store data on servers outside India, with safeguards as the law allows.

How long we keep it

We keep order records for up to 8 years because tax and accounting laws require it. Account details are kept until you delete your account. Restock requests are deleted once we have told you.

Your choices and rights

• See, correct or update your details in your account under Profile & addresses, or ask us to do it.
• Delete your account any time from Profile & addresses. Past orders stay in our records for the reason above.
• Withdraw your consent, or ask what data we hold about you, by contacting us.
• Block or clear cookies and site data in your browser settings.

Cookies and browser storage

We use your browser's storage to remember your bag, sign-in and recently viewed pieces. Google Analytics uses cookies to count visits. We do not use advertising cookies.

Security

Your data is sent over an encrypted connection and stored with access limited to Ansh Arte. Order pages need a private link, and signed-in customers can see only their own orders and addresses.

Children

This store is meant for adults. If you are under 18, please order with a parent or guardian.

Grievance officer

If you have a complaint about an order, a product or how we handle your data, contact our grievance officer:

• WhatsApp or phone: +91 62387 14673

We acknowledge every complaint within 48 hours and resolve it within one month.

Changes

If we change this policy, we will update the date at the top of this page.