Returns, refunds & cancellations

Cancelling an order

• You can cancel any time before your order is shipped. Message us on WhatsApp with your order number.
• If you have already paid, we refund the full amount, including shipping.
• Once an order has been shipped, it can no longer be cancelled.
• We may cancel an order if a piece is out of stock or we cannot deliver to your PIN code. We will tell you and refund anything you paid.

Damaged, wrong or missing pieces

• Message us on WhatsApp within 48 hours of delivery with your order number and an unboxing video showing the parcel being opened.
• Once we have checked it, we send a replacement at no cost to you, or a full refund if a replacement is not available.
• If we need the piece back, we arrange the pickup or pay the return postage.

Change of mind

For hygiene reasons, jewellery cannot be returned or exchanged for a change of mind. If you are unsure about the size or look of a piece, message us before ordering and we will send you more photos or measurements.

What is not a defect

Each piece is handcrafted and oxidised by hand, so small variations in colour, finish and size are part of its character. Natural darkening over time is also normal; see our care guide to keep your jewellery looking its best.

How refunds are paid

• Refunds go back by UPI to the account you paid from, or to a UPI ID you give us.
• We send refunds within 5 to 7 working days of approving them, and share the UPI reference with you.
• Shipping charges are refunded when the order is cancelled before shipping or the fault was ours.

Need help?

Reach us on WhatsApp or through our contact page. For delivery times and charges, see Shipping & returns.